Formal:
* Customer service agent
* Customer service associate
* Customer service specialist
* Client service representative
* Help desk representative
* Support representative
* Call center agent
* Service advisor
Informal:
* Customer rep
* Help desk person
* Support person
* Service person
* Customer service person
Other:
* Customer service professional
* Customer advocate
* Customer liaison
The best word to use will depend on the specific situation and the desired tone.