Here are some options, depending on the context:
Formal:
* A ward of patients (if referring to a hospital setting)
* A group of patients (general)
Informal:
* A waiting room full of patients (implies they're waiting for medical attention)
* A cohort of patients (if they are part of a study)
* A clientele of patients (if referring to a private practice)
Ultimately, the best way to describe a group of patients depends on the specific situation.