General Negativity:
* Abysmal communication
* Dreadful communication
* Terrible communication
* Appalling communication
* Ineffective communication
* Breakdown in communication
* Communication failure
Specific Issues:
* Miscommunication (if the problem is misunderstanding)
* Lack of communication (if there's simply not enough information shared)
* Unclear communication (if the message is confusing)
* Conflicting communication (if different messages are given)
* Poorly-timed communication (if the message is delivered at an inappropriate time)
Consequences:
* Communication breakdown
* Communication disaster
* Communication catastrophe
The best word will depend on the specific situation and the effect you want to convey.