For a physical sensation:
* Gentle
* Soft
* Mild
* Soothing
* Pleasant
For a tone or manner:
* Kind
* Compassionate
* Understanding
* Sympathetic
* Gracious
* Courteous
* Polite
For a criticism or judgment:
* Lenient
* Forgiving
* Merciful
* Understanding
* Fair
* Just
For a physical environment:
* Serene
* Peaceful
* Tranquil
* Calm
* Comfortable
For a sound:
* Melodic
* Sweet
* Pleasant
* Soft
For a color:
* Subtle
* Muted
* Pale
* Soft
It's best to consider the specific situation and choose the most appropriate opposite word.