Here's why:
* Nonverbal communication is often more automatic and less easily controlled. We may be able to consciously choose our words, but our body language, tone of voice, and facial expressions often betray our true feelings and intentions.
* Nonverbal cues can be more revealing. They provide a rich tapestry of information about how someone is feeling, including their emotional state, attitude, and level of comfort.
* Nonverbal communication is more universal. While languages vary, many nonverbal cues, like smiles, frowns, and gestures, are understood across cultures.
Example:
Imagine someone tells you "I'm fine," while their face is drawn and they are avoiding eye contact. You're likely to believe the nonverbal cues (the frown, the averted gaze) over the verbal statement.
However, it's important to note:
* Context matters. The situation, the relationship between the speaker and listener, and other factors can influence how we interpret nonverbal cues.
* Not all nonverbal cues are reliable. Some people are good at masking their true feelings, and others may have cultural differences in how they express themselves.
Ultimately, understanding both verbal and nonverbal communication is crucial for effective communication and building strong relationships.