If the couple is considered a single unit:
* The couple knows... This is correct because "couple" is singular and takes a singular verb.
If the couple is considered individuals:
* The couple know... This is correct because "couple" is plural and takes a plural verb.
Example:
* The couple knows how to dance the tango. (The couple is acting as one unit)
* The couple know each other very well. (The couple are two individuals)