Here's why:
* Issue: Suggests a matter that needs attention or discussion. It implies a less serious situation, and often indicates something that can be addressed or solved.
* Problem: Indicates a more difficult or challenging situation. It implies something that requires effort or a solution to resolve.
For example, you might say "there is an issue with the internet connection" instead of "there is a problem with the internet connection." The first statement suggests a temporary glitch that can be fixed, while the second implies a more significant and potentially ongoing issue.
Of course, the specific context can influence the connotation of either word. However, in general, "issue" is considered a more neutral and less negative term than "problem".