General:
* Ineffective
* Counterproductive
* Futile
* Useless
* Pointless
* Unproductive
* Unconstructive
* Counterproductive
More negative:
* Obstructive
* Detrimental
* Harmful
* Damaging
More specific:
* Unresponsive (when someone doesn't offer help)
* Uninformative (when something lacks helpful information)
* Unclear (when something is difficult to understand)
The best word will depend on the specific situation you're describing.