The Process of Questioning and Paraphrasing Messages
Using questioning and paraphrasing is a powerful communication technique that helps clarify understanding and build rapport. Here's a breakdown of the process:
1. Active Listening:
* Pay attention: Focus on the speaker and their message, both verbally and nonverbally.
* Avoid interruptions: Let the speaker finish their thoughts before responding.
* Empathize: Try to understand their perspective and emotions.
2. Asking Questions:
* Clarifying questions: Use questions to make sure you understand the information correctly.
* "Could you please elaborate on that?"
* "What do you mean by...?"
* "So, are you saying...?"
* Probing questions: Dig deeper into the topic and get more information.
* "Can you tell me more about...?"
* "Why do you think that...?"
* "What are your feelings about...?"
* Open-ended questions: Encourage the speaker to provide more details and elaborate.
* "What are your thoughts on...?"
* "How do you feel about...?"
* "Can you share your experience with...?"
* Closed questions: Get quick, specific answers.
* "Do you agree with...?"
* "Is this correct...?"
* "Have you experienced...?"
3. Paraphrasing Messages:
* Summarize the speaker's message in your own words.
* Ensure you accurately capture the key points and emotions.
* Check your understanding with the speaker.
* "So, it sounds like you're saying..."
* "It seems like you're feeling..."
* "Let me make sure I understand: You're saying..."
4. Purpose and Benefits:
* Clarifies understanding: Ensures everyone is on the same page and avoids misinterpretations.
* Deepens communication: Encourages deeper exploration of topics and builds trust.
* Shows active engagement: Demonstrates you are listening and care about what the speaker has to say.
* Builds rapport: Creates a positive and collaborative environment.
5. Examples:
* Speaker: "I'm really frustrated with this project. It's taking too long and I'm not sure we're on the right track."
* Listener: "It sounds like you're feeling overwhelmed and frustrated with the project's progress. Can you tell me more about what's causing the delay?"
Remember:
* Use questions and paraphrasing throughout the conversation, not just at the beginning.
* Be respectful and mindful of the other person's feelings.
* Adjust your approach based on the context and the relationship.
By actively listening, asking clarifying questions, and paraphrasing messages, you can improve your communication skills and build stronger relationships.