Here's why:
* Missing a Verb: It lacks a main verb to tell us what Sarah does. For example, "Sarah who works at the CD store is friendly."
* Incomplete Thought: It doesn't convey a complete thought. We're left wondering what about Sarah?
To make it a complete sentence, you need to add a verb and finish the thought. For example:
* Sarah who works at the CD store loves helping customers find the perfect album.
* Sarah who works at the CD store is a music enthusiast.